Rescheduling:
To ensure smooth scheduling, kindly provide at least 48 hours' notice for cancellations or rescheduling.

Punctuality:
Please try your best to be on time to your bookings! It avoids clashing with others appointments. To discourage this as much as possible, and ensure our clients who are on time don’t have their sessions pushed back, we charge late fees of 0.75p per minute for clients who arrive later than 14m. If there are any delays, please do send us a text! We may be able to reschedule same-day if you can notify us promptly enough.

Be warned - if you are over 30m late and fail to promptly inform us, expect your appointment to be cancelled.

Opening Times:
Our current opening hours are:

• Monday, Wednesday & Friday: 10:00am – 4:00pm

• Tuesday & Thursday: 10:00am – 6:00pm

• Sunday: 10:00am - 2:00pm

We’re a small team working to provide flexible availability – thank you for your continued support!

Things You Should Know:

It's advisable to have regular dental cleanings before teeth whitening for the best possible results.

If you’ve recently underwent a hygienist session with your dentist, wait at least a week after your session to avoid any sensitivity during whitening treatment.

Sensitive Teeth? Try this:

1. Brush your teeth 5m a day with Sensodyne toothpaste a week leading up to your appointment.

2. Avoid cold drinks and food before treatment.

3. Take a tablet of paracetamol 30 minutes before the appointment.

Payment:
We require a £20 non-refundable deposit to secure your appointment. All payments are to be made after your session.

Content Policy:

By agreeing to allow me to take videos and pictures during your appointment, you consent to the use of these media on my social media platforms and promotional materials.

To qualify for our guarantee, you must consent to us taking photos - although you do not have to consent to these pictures being posted on our page to make a claim. This is to ensure that we can realistically prove whether or not you’ve achieved the promised results and ensure any due compensation is given as quickly as possible.

If you prefer not to have your images or videos used in this manner, please inform me beforehand. Your privacy and comfort are our priority and your wishes will always be respected!

Refund Policy:

By booking and receiving a teeth whitening treatment, you agree to the following terms regarding results and refund eligibility:

1. Aftercare Compliance is Essential
   The success and longevity of your teeth whitening results depend heavily on your strict adherence to the aftercare instructions provided both before and after your treatment.

2. 24–48 Hour Care Period
   Clients must follow the white diet for a minimum of 24 hours post-treatment. This includes avoiding any dark, acidic, or staining foods and drinks, as well as sugary items. Teeth are more porous during this time and susceptible to re-staining.

3. Examples of Prohibited Foods & Drinks
   Includes but is not limited to:

• Tea, coffee, wine, fizzy drinks

• Chocolate, sauces (e.g., ketchup, soy), curries

• Fried, oily, or heavily seasoned foods

• Coloured toothpastes or mouthwashes

4. Client Responsibility
   It is the client’s responsibility to follow these instructions. Non-compliance can lead to reduced or uneven results, patchiness, or early re-staining.

5. No Refunds for Aftercare Breaches
   If a client chooses not to follow the aftercare guidance, they are not eligible for a refund under any circumstances.
   This applies even if the results appear to fade or become uneven shortly after treatment.

6. Complimentary Top-Up (if offered)
   In some cases, at our discretion, a complimentary top-up session may be offered as a goodwill gesture. This is optional, non-transferable, and must be used within the time frame specified.

By proceeding with your booking, you acknowledge and agree to the above policy.

Thank you for trusting us with your smile, see you soon!